Deactivated listing

[ToyMagic]

Good afternoon,

One of my listings is deactivated. This is a crochet pattern PDF document.

Elephant Crochet Pattern Amigurumi Stuffed toy PDF file by ToyMagic.

The listing has been on sale for more than 2 years. I know for sure that this was my idea.

I did not receive any email or spam. I wrote to support, but there was no answer.

Can someone explain why the listing was deactivated? How can I get support?...Thank you.

[AnniebelloPaper]

You can contact Etsy via the menu options on your shop manager pages. Only Etsy can tell you exactly why they deactivated it. Check your spam folder for a message. Sometimes they go there.

Did you use any forbidden words ... ivory, amber. Perhaps because it was listed as a 'toy'? Or someone stole your photos. 

[ToyMagic]

There is nothing in spam. thanks for the moral support. I will be strong

[JMOldeVintage]

@ToyMagic  - Etsy uses bots to deactivate listings. As weird as this sounds, since bots cannot take words into context, it may have decided that you were selling a real live elephant.

I don't know how long ago you contacted Etsy about the deactivation but their reply can take some time. You can always go back to that help ticket you originally sent & send a follow up of sorts inquiring about an update. But first & foremost patience is required while awaiting a reply.

[ToyMagic]

Thank you. There were no tusks or ivory. Only "African elephant" is written. Perhaps you didn't like it?! I will of course wait. I just encountered this for the first time and I don’t know how to behave

[JMOldeVintage]

Yes, it's quite possibly the word "elephant". Though how else you could describe it is a mystery.

Hopefully Etsy will review the listing & reactivate it soon. Do keep in mind that you could possibly see the same thing happen in the future. While a bot's decision can be corrected, it seems there is nothing attached to the listing's "data" that tells the bot the listing is okay.

[FallenAngelBrass]

I've had to wait up to four months for a re-activation, so it can take awhile, but Etsy does seem to eventually get around to it.

Your item might have been auto-deactivated if you mentioned ivory or elephant tusks or even if the AI spotted tusks in your photo. 

[ToyMagic]

4 months! It is too long. It's been a week since my listing was deactivated.

[OmasFabricStash]

The Mary Poppins pattern could cause a problem also. You might want to take that down before Disney does. 

[ToyMagic]

Yes, I didn't think about Disney. Thank you.

[SpittingLizard]

This has happened to me twice now in the last 4 months. Items gets deactivated, yet I did not receive any emails to notify me it was happening, and when I contacted support they were no use or support at all.

The deactivated listings do not breach any copyright laws, they are my unique designs, yet no one at Etsy seem able  to be to explain why I have not received any emails, why the listings were deactivated and why they can't be reactivated seen as they don't breach any rules or copyright.

This is so frustrating when I am a top seller and these products have been selling for the last 12 months at least.

Could this be a jealous competitor making trouble for me? Or is there another reason which no one at Etsy can explain?

[PrimFun]

Your products may not be copyright issues but trademark issues.  The designs I see emulate well known car companies.  It is possible the takedowns were due to design.  Check your spam folder for an email.  If a holder filed then the email may have ended up there.

If Etsy found your items elsewhere especially in places like TEMU or AliExpress, they consider you not to be the maker of the item.  You need to pursue this and find the photos that were taken.  You weel need to issue DMCA to any venue using your photos and then let Etsy know.

(Just an FYI.  I would get your about page and shop policies for the UK in place.) 

[ModKenneth · Accepted solution]

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