If your messaging has been disabled it is because you have somehow violated the policy for being able to send messages to people.
With Etsy's "Messages", you have the ability to communicate directly with your buyers or other Etsy members. Messages are a great way for buyers to ask you questions about an item or an order.
Messages may not be used for the following activities:
- Sending unsolicited advertising or promotions, requests for donations, or spam;
- Harassing or abusing another member or violating our Anti-Discrimination Policy;
- Contacting someone after they have explicitly asked you not to; or
- Interfering with a transaction or the business of another member.
- Exchanging personal contact, financial or other information for the purposes of evading the checkout process on Etsy, including phone number, address, email, social media handles, external URLs, instructions for money transfer, etc.
There is nothing you can do about this. Etsy will enable your ability to send messages when they deem it is appropriate, if it is appropriate.
I know that isn't what you want to hear, but that is the way it works. When/if the again allow you to send messages, memorize the rules above and make sure you never violate them. Good luck!
