Customers reviews stars calculation is wrongly shown on my shop

[DeenaBazaarParis]

Hi 

I ha 31 review on my shop with 26 with five stars making manually the calculation this should show 4,8 but it is showing 3 wich is damaging my sales.

I understood from your support that you consider only the 3 last months but this is not shown as you show stars for all the sales since the opening of the shop. And stars for all the review since the opening of the shop, 31 for my shop and not only the 3 last reviews that make the 3 stars which is misleading and damage the reputation of my shop.

Can you please advise?

[TheVintagePineapple · Accepted solution]

The shop's star rating is taken from the reviews from the last 12 months.  Your last reviews were from August and December 2022 and those are the ones that are calculated and determines the shop's rating.  The rating may change for the better when you get another review, assuming it will be a 5 star review.

The 3-month calculation is for the Star Seller badge.

[DeenaBazaarParis]

Thank you for the answer but showing this is the average for 31 reviews which means the total number of review is wrong and misleading to customers. Etsy should change to avearage for last 12 months in this case with the appropriate number of reviews considered

[TheWestcountryWitch]

You have no recent reviews, so the star seller badge for reviews is calculated for the last reviews you had. Once you have more recent reviews that are 4 stars or higher, your percentage will increase. 

[BootifulLabels]

There are two different calculations for reviews.  

Your overall Shop review rate takes into account only those reviews left in the past 365 days.  You have 2 reviews in the last 12 months, and one of those is a 3 star, with 1 at 5 stars.  The maximum number of stars possible for these 2 reviews is 10 stars, you received 7.  7/10  averages to 3.5 so your average shop review rate is 3 stars.  Reviews older than 12 months do  not count toward your overall rating.

For Star Seller, only reviews in the last 3 months apply and you need an average of 4.8 stars.  Since none of your reviews were received in the last 3 months you have a zero rating for SS.