Customers are not able complete order. I ja e lost thousands i. Revenue and not one email from Etsy

[NanaLetha]

How do you know that's true? Did you receive a message? Could be a scammer. I added an item to my cart and everything looked good.

[DOKOcreations]

As a new shop with 0 sales you are unfortunately a target for scammers. A common scam is for “customers” to contact you, pretending they have some problem with checkout. Do NOT follow any links that will take you off Etsy or follow any instructions to “verify” your account by providing banking info. Sadly these scammers know that new sellers are not very familiar with how Etsy’s payment processes work (you don’t need to do anything, it’s all automatic), and are very excited about getting that first sale, so they may let their guard down. Many people have lost a lot of money to these lowlifes.

I just tried adding one of your items to my cart, and everything looks perfectly normal, with all standard payment methods available.

[bradgoodell]

@InIworx That was likely a scam message.  You are a brand-new shop, and the scammers LOVE new shops who are anxiously awaiting their first sale.  Scammers will usually pick the most expensive item the shop has because money has a way of blinding people.

I just went to your shop, put an item in my cart, and went entirely through the checkout process, stopping at the last step.  So Etsy is not preventing people from buying from your shop.

[bradgoodell]

This is a thread I wrote a couple of years ago called "How to Spot a Scam".  

https://community.etsy.com/t5/Managing-Your-Shop/How-to-Spot-a-Scam-No-a-Buyer-Doesn-t-Need-Your-Ema...

Etsy has put warnings in place and added other security measures, but scammers evolve with each change and update,

[PlatypusDream]

On this note...

to prevent being scammed, make sure your items adhere to Etsy's Terms of Use.

Etsy will also not cover orders over $250US (including shipping).

https://www.etsy.com/legal/policy/purchase-protection-programme-for/34509585385

[ModAngie · Accepted solution]

Hello,

Etsy is actively engaged in preventing scammers from targeting our community members. If you receive a suspicious message, please proceed with caution. Etsy Support will never ask you to provide personal information via Etsy Messages, such as your email address or password. Any legitimate message from us will show in your "From Etsy" folder.

If you receive a suspicious message, here’s how to report it:

1. Sign in to Etsy.com and go to Your Account.
2. Go to Messages. 
3. Select the suspicious message from your inbox. 
4. Choose Mark as Spam.

You’ll find examples of common scammer techniques and phishing messages here in our Help Center. Read our Account Security Checklist in the Seller Handbook for more steps you can take to protect your account.

[PillowDetails]

Also remember orders over  $250 are not covered by Seller Protection - 

https://help.etsy.com/hc/en-us/articles/5850122619287-What-is-Etsy-s-Purchase-Protection-for-Sellers...

[BagmakerSupply]

@InIworx: As others have pointed out, new shops are often targets of scammers. An incomplete shop like yours (no about, location, policies, etc) makes you particularly attractive to those scammers as well as impacting you negatively in Etsy search.