Customer trying to buy our tiles and can't

[MedicineBluffStudio]

We just heard from one of our customers that they cannot buy our tiles because when they try to check out they keep getting "error occurred".  I tried to describe this to the AI chat area and they made no sense at all.  Anything else having this problem?  

[CryzalisMasksUK]

Some other sellers have reported it this week, the "error occurred" message. Orders have come in this week, so it is not affecting all. Maybe ask the customer to try a different browser.

[funkydreamsmosaics]

Did they give you the full error?  

To start:
I'd have them remove the items from their cart and re-add them.
Make sure they don't have items in their cart from another store they are also trying to purchase.
If they aren't a repeat customer, verify they are in the USA or Canada (since that's where you ship).
Have them try a different browser and/or device.

BTW, your tiles are gorgeous.  

[MedicineBluffStudio]

No, they just said that they keep getting "Error Occurred".  I will let the customer know what you suggested!  Thank you very much.