Customer can not finish purchase, is an Etsy glitch?

[iralamijashop]

Customer is trying to make a purchase when trying to check out gets message "Hmmm something went wrong try again" 

[NanaLetha]

Advise them to use a browser and not the app.

[PrimFun · Accepted solution]

They may need to reboot their browser or use a different browser.  If the app, they may need to uninstall and reinstall the app if they are using an older version.

[CeridwelaWitchcraft]

Why bother having an app? This seems utterly amateur - This is destroying sales. It is a known fact that additional steps, especially such major steps leads to cart abandoment. And we are paying our fees for what?