My customer standard stats (specifically my message response rate) has not been refreshed since 02/15/2025.
Have you received new messages?
yes
It's all math.
Stats are unreliable and are often incorrect.
Just WAIT. It's all you can do.
I have had the same problem on and off not just for messages, also for reviews, at the moment, i have two answered messages not showing up, which i need, they are not showing on the list for message response rate, one if nearly 48 hours, last week i had reviews not showing up on the calculation, i have raised a ticket, i was told that they do not know when it will be resolved its a wide spread issue and they have not estimated time frame.
Has the this issue been fixed for anyone else