ilove2stamp
Inspiration Seeker

Customer Standard Stats hasn't refreshed for 3 days

My customer standard stats (specifically my message response rate) has not been refreshed since 02/15/2025.

Labels (2)
Translate to English There was a problem fetching the translation.
0 Likes
4 Replies
NanaLetha
Community Maker

Re: Customer Standard Stats hasn't refreshed for 3 days

Have you received new messages?

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
ilove2stamp
Inspiration Seeker

Re: Customer Standard Stats hasn't refreshed for 3 days

yes

Translate to English There was a problem fetching the translation.
0 Likes

Re: Customer Standard Stats hasn't refreshed for 3 days

It's all math.

Stats are unreliable and are often incorrect.

Just WAIT. It's all you can do.

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...

Re: Customer Standard Stats hasn't refreshed for 3 days

I have had the same problem on and off not just for messages, also for reviews, at the moment, i have two answered messages not showing up, which i need, they are not showing on the list for message response rate, one if nearly 48 hours,  last week i had reviews not showing up on the calculation, i have raised a ticket, i was told that they do not know when it will be resolved its a wide spread issue and they have not estimated time frame.

Has the this issue been fixed for anyone else

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
Reply
You must log in to join this conversation.
Remember that posts are subject to Etsy's Community Policy.