Coupon code trouble

I've been trying to set up a coupon code and when I type in the code name, I get the error message, "Must contain only letters and numbers" which, of course, it does. I've tried over and over, rebooting everything, etc. Any ideas what else I can try? 

TIA

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Re: Coupon code trouble

That can happen if you accidentally leave a space at the beginning.

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Re: Coupon code trouble

Wish it was that easy, but no space. 

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Re: Coupon code trouble

was it one you already used and deleted? Try a different name?

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NoFrogsAllowed
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Re: Coupon code trouble

As long as the original is no longer active, you can reuse the name.

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Re: Coupon code trouble

...and, a message will tell you a Code already exists.

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Re: Coupon code trouble

No, it's a brand new one.

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Amaradorn
Community Maker

Re: Coupon code trouble

Remove all spaces anywhere in the code

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Re: Coupon code trouble

I had no spaces...

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Re: Coupon code trouble

copy and paste it here so we can see it

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Re: Coupon code trouble

It's finally working, didn't change anything. Maybe they saw my complaint. Who knows? 

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Re: Coupon code trouble

"REMOVEALLSPACES15DISCOUNT"

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Re: Coupon code trouble

It won't like the percentage symbol.  No symbols just letters and numbers.

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Re: Coupon code trouble

@JJewellerySuppliesUK Thanks. I wasn't thinking!!!. I have removed the %

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Re: Coupon code trouble

Well, maybe they saw it and fixed it because it's finally working! Thanks all for your suggestions.

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