Convo Threads

[SimplyDovie]

I just experienced a very confusing time with a previous customer. I sell personalized items and send proofs for review. When I send a message through a new order it isn't attaching the message to the new order as it previously did, but instead lumping it in a very old convo. I just got the message that Etsy changed messaging. I want to say that this isn't a good idea at all!  How are we supposed to be organized and give our customers a great experience when it's lumping stuff into old orders and not the current order. I have customers that are now confused when everything was working perfectly fine before. I need my proofs that I send for an order to be attached to the actual open order and not some completed order.

Please change it back! 

[UniqueGiftOrnaments]

Etsy did it so that star sellers would not get dinged for any new messages (e.g. from a buyer saying thanks and needed no response). I don't do personalized, but it's an awful change that was made. Etsy can't seem to get anything right these days.

[funkydreamsmosaics]

As @UniqueGiftOrnaments said, Etsy did this on purpose to help "simplify" things.  I'm not sure that's the word I would use. LOL.

They said:
In June, we’ll introduce a new-and-improved Messages experience that will start to combine messages from the same buyer into a single thread.

You can read the details here:

https://www.etsy.com/seller-handbook/article/exciting-updates-to-the-star-seller/1085067202187

[CarolinaHats]

I am not a fan.  I now go into an order and can't find the message.  It does not help shop owners stay organized and it is very confusing. 

[ChillwolfArt]

Yes, as others said this is the new "bundling" of Messages; to make it easier for the Seller.  Here is a Thread fr. Admin (top of Tech. Issues, in case you haven't seen it).  I thought it looked like bundling may be tweaked, but I don't think so anymore.
https://community.etsy.com/t5/Technical-Issues/UPDATE-Messages-appear-to-not-send-when-responding-fr...

And yes, I can see where it would be confusing.

ETA:  I can see the confusion when it links to OLD Orders rather than new (fr. what others are saying (my Shop is on Vacation).

[ChillwolfArt]

I don't want to confuse the link in above post with this one, which was a glitch fr. yesterday (it says Resolved).

https://community.etsy.com/t5/Technical-Issues/RESOLVED-Message-not-sending-when-messaging-from-the-...