Contacting Etsy

[#1]

Does anyone know how to actually get hold of Etsy?  Every single help article goes in a loop of contacting them by email.  This takes days to answer and the response is always completely wrong, cut and paste or asking if I still need help when they haven't given any, which then take another few days etc.  With the major glitch today, I cannot find a route for chat or a number - I am sure they used to have both.

[ArtemisGlassUK]

Same here, it's impossible to contact support.

I'm returning to Etsy after a couple of years break and just setting up a studio again, so I need to reformat some of the account description.

I've just spent half an hour or so going round in endless loops. Which makes me wonder about the viability of wasting my time if I ever have to contact them with something urgent?! Such as a payment or bank query.

My grandaughter was telling me about TikTok, it seems to be a viable option right now!!!

Seems to me that Etsy has gotten rich already and left their workers in the lurch...!

Stay busy 

[TheHandsomeHippo]

The link from PennyEmporium, above, should help. 
https://help.etsy.com/hc/en-us/requests/new?segment=selling#issue_sell_manage_listings-callback

[ElementalHuesFabrics]

I finally called the corporate offices that are in Brooklyn. You really have to dig on the web (not the Etsy site) to find the phone number or call 411. I can't remember what I did.

[SilkandScents]

Mine was due to putting a wrong address on a package so it went to Etsy. I finally got their Brooklyn address and my brother went to the office to find out about it.

Not having true support is truly a sign of no respect for the people who are your customers. We wouldn't be in business if we treated our customers the way Etsy treat us. 

[ModKenneth · Accepted solution]

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