Two weeks ago I got the notice at the top of my Shop Dashboard that I needed to confirm some details about my Shop & Personal info to make sure I was meeting new regulations. No problem! (or so I thought)
When I click the "Continue" button in that banner I get the pop-up to start walking through the steps. The walk-through starts on the "Confirm Contact Info" page and under "Owner's phone number" there is a red (!) and "Add your Phone Number". The "Confirm and Continue" button is greyed out, so I click the "Add your Phone Number" link which takes me to the "Edit legal shop information" page and auto-scrolls me down to the phone number field. I type in my phone number, but the "Submit to Etsy" button at the bottom of the page stays greyed out and I get the little red cross symbol when I mouse over the button. Every field is filled out, all my business information and registration is filled out. My personal info and tax numbers are filled out, but I can't submit this form.
So, I've also been dealing with this issue for the last two weeks. We're down to the wire now and our store is about to be put on Vacation Mode. All because it says my personal phone number is missing, but won't let me submit after entering it (greyed out Submit button). The countdown started at 10 days for us. Then a day later it randomly dropped to 7 days and then started counting down normally from there. I've reached out to support and just been told that engineers are working on the problem and there is no timeline for when it will be fixed. Fantastic! I'll just shut down for an unknown length of time and stop making money! I had a ticket going (#15013127) with support and then they just passed me off to another support agent which opened up a new ticket (#15068664) and started the whole process over again. I got the same copy-and-paste message that the first support agent opened with.
Does anyone have any ideas of how to fix this problem, or how to reach a tech support agent who can actually fix this glitch? We can't just have our store shut down...
Thanks!!
