Click and Drop

[FlowersForLoveGB]

Etsy are sending the same orders twice through to Click and Drop we have been cought out on one order but managed to picj the others up including a £30 order to the states.

Cant seam to contact Etsy directly over this problem.

[Amaradorn]

I haven't had an order for a week now so I haven't seen it but thanks for the heads up. You might have better luck contacting Click & Drop support. clickanddropsupport [at] royalmail.com

Be sure to send screen shots!

[LAKEandFELLart]

In the past i've sometimes had this happen after an update in the C&D portal. Deleting your integration on Etsy and Royal Mail and reintegrating it usually sorts this out.

For the existing duplicates just delete one of the requests . This sometimes deletes the second request in your Etsy order , sometimes not . ( ive found deleting the first and not the second request in the Etsy order , results in the tracking link working on the second request , but not the other way around )

[scarfcreationsuk]

Thanks for the heads up all sorted now