Last month my star seller badge was not renewed and the reason is in 2 shippings (I downloaded the excel file) where it is said there is no tracking or the tracking is invalid. That is not correct, as clicking on the DHL shipping number it clearly says the parcels were delivered the day after. For one of these orders I even received a review saying the shipping was super fast. I contacted the customer service and they told me the can’t do anything and that I should write a post here.
I really cannot accept to get a bad review from the platform, when i have a 5 star from the customer. Also because loosing the badge caused me a major drop in views.
Thank you very much for your help in advance.
