Chat not working

[neonstatik]

I have been on chat all day and no one is responding.  I have closed the window logged out and gone through the process many times and it still just sits there with my question showing but no one answers?

[CarpetCollectionAU]

Are you trying to use the "Chat Bubble" on the Shop's page?

If this is not working, have you tried Chat form the Help Center

Help  . Contact Us > Selling on Etsy  Pich any "Topic" and scrool to the bottom until you see "I still need help" and then look to see if Chat/Callnack/Email contact is offered. Keep trying different Topics until you find an active contact option.

[neonstatik]

hi yes I was using the chat form. Sometimes it will say we are connecting you to an agent but most times it doesn't say anything and have never been able to connect since yesterday

[LumenEmporium]

I'm still waiting for a bug to be fixed, it's been 3 weeks now, no answers from the chat nor email.

[SeasideRoseCreations]

Is it a sitewide bug?

If so, they won't email/chat with you personally.

[BoredMaud]

this is a problem i'm having too. a customer has been harrassing me for about a month now, when it started i was able to chat with someone who told me it would be escalated for me. i've never heard back from etsy and i'm still being harassed. customer has even made a second profile to navigate my blocking her!!

[ThePurplePuppy]

@BoredMaud 

That block function is not what you think--it does not block someone from contacting or buying from you. It only keeps them from seeing your favorites and is pretty much useless.

If you are being harrassed what you need to do is go to "help" and find the link regarding harrassment . Tell the person doing this to not contact you aain. IF they do then use the link to report it. Etsy is usually pretty quick (in Etsy time) in stopping this. Do not rely on "chat". They are outsourced and not really Etsy. If they do not have an answer in their "script" they will tell you they are escalating it to get rid of you. (IOW--they don't have an answer for you)

[DavidLeeBerkArt]

I've been on chat waiting for an hour. No movement. The site says chat average wait time is 1 min or less. I have to pay double shipping costs because customer placed two orders. I think they should credit me with the second shipping since they could have helped me combine the orders.

[BagmakerSupply]

@DavidLeeBerkArt: If the buyer placed two separate orders, did they not pay shipping on each one - so no loss to you? Plus you could ship both orders in a single package.

[ModAngie · Accepted solution]

Hello!

Before posting on the Forums, please check if you are not bumping an old thread that hasn't seen any activity in a while. You can do this by looking at the dates of the most recent replies.

Since this thread is indeed a bit older and the information contained here may be outdated, it will now be closed.

__

If you have any questions about how the Community Forums work, please read our Community Policies.