Can't see new email messages from customer

[FourLetterWordCards]

My customer and I have an email chain that's over 100 messages. I've sent a few messages to my client through the thread, that don't seem to show up. My customer has also tried emailing me and it's not updating with our new messages. 

[NanaLetha]

What does email have to do with Etsy messages?

[FourLetterWordCards]

I am referring to emails through Etsy.

[BagmakerSupply]

@FourLetterWordCards: "I am referring to emails through Etsy." If you mean the eMail copy of Etsy conversations replying to the eMail sends the response to a dead Etsy eMail address and will not show up as a Message reply because it does not connect with that system.

Since the anti-scam Messaging upgrades Etsy wants Messaging to be done only via a browser or an app.

[BagmakerSupply]

@FourLetterWordCards: Are you referring to eMails or to Etsy Messages? If the latter, are you using an app or a browser?

[FourLetterWordCards]

Sorry I wasn't clear - I am referring to the messaging system directly through Etsy.

[NavyGroupDeptShop]

I’ve had problems with messaging too. Like I know I replied and them too, but I can’t actually see it. 

[FourLetterWordCards]

Yes! That's exactly it! And they also can't see the messages on their end, either. We've had to move everything to external email because we can't see any of our new messages.