Can't change information text under Additional Policies and FAQ.

I have some text there and it says 3-5 working days to complete the order, but I need this to be 5-7.   No matter where I click I cannot access this.

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Re: Can't change information text under Additional Policies and FAQ.

etsy stopped us being able to change them last year, when they introduced the new policies

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NanaLetha
Inspiration Maker

Re: Can't change information text under Additional Policies and FAQ.

Yes, you can edit your FAQs in edit shop mode. Scroll down to FAQs and click the pencil.

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Re: Can't change information text under Additional Policies and FAQ.

They are talking about the old polices, they still have their 

Additional policies and FAQs

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Amaradorn
Community Maker

Re: Can't change information text under Additional Policies and FAQ.

The only way I found to edit my old custom policies was to do it using the old Sell on Etsy app. I think some parts actually got deleted but I suppose that's better than being completely wrong. You could then add your processing times to the FAQ section which is still editable using the browser version.

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