Can't access cart

[SarafinaDreams]

A customer is trying to check out but can't access their cart. They just get the Oops a stitch has gone awry message. They've tried to exit and come back on, they've tried different browsers and would try to clear cart and start over but can't access cart at all. This is a big sale for me so not happy. Hope Etsy tech support eventually sees this.

Thank you

[Brazosglassworks]

I have a customer who added items to cart, but is unable to check out.  He keeps getting a stitch gone awry message.  The items are in stock.

[ModAngie · Accepted solution]

Thank you for bringing this to our attention. We’re investigating the issue, and we’ll share an update as soon as we have more information. We appreciate your patience while we work to resolve this!

[SarafinaDreams]

Thank you

[HouseofWhisperingFir]

 @SarafinaDreams 

Remove the buyer's names NOW!   Breach of rules.  This is a public forum.

[SarafinaDreams]

Okay, thank you, I didn't know. I thought my message was going to etsy tech support. No need to shout but thank you for letting me know.

[HouseofWhisperingFir]

Great!  Thanks for being responsive.

[SarafinaDreams]

Of course, thanks for letting me know. 

[SEAandCLEAN]

I am also having this issue.  As a buyer I cannot access my cart.  I reached out to Etsy support and they said that they would look into it.  

[ModAngie · Accepted solution]

This has been fixed. Thanks for the reports!