Can't contact this person right now

Anyone else running into issues with conversations? I receive a message from a customer for an order and have had nothing but issues. First I had to accept the message which was fine but after replying the convo was filed under spam automatically despite it not being spam. I moved it back into the inbox and they replied back with to me but now I can't even reply back to them to confirm details. I keep getting the error "You can't reply to this person right now"

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NanaLetha
Community Maker

Re: Can't contact this person right now

Do they still have an account?

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Re: Can't contact this person right now

Yes they do, I just checked. This has me stumped for sure!

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