When I click through on Etsy Help to submit a request, I am automatically sent a link to confirm my email. But when I click on the link sent from Etsy Support, it opens a page that has a "nulll" button with a blank phone number box. Then when I put in my phone number, it's still shows "null" and does nothing.... I can't even generate a help-submission because I can't confirm my email. The email confirmation link does NOT work.
Hello!
Before posting on the Forums, please check if you are not bumping an old thread that hasn't seen any activity in a while. You can do this by looking at the dates of the most recent replies.
Since this thread is indeed a bit older and the information contained here may be outdated, it will now be closed.
__
If you have any questions about how the Community Forums work, please read our Community Policies.
@LauraDesignsWreaths: Are you experiencing this using an Etsy app (on which operating system) or via mobile browser or desktop browser (which browser and operating system)?
I am using a laptop, macOS Sonoma Version 14.4.1, Safari
Safari seems to be buggy for Etsy. Try cleaning out cache and cookies. An old standby.
If you find a Help article on your question, try the Support button at the bottom. Might have more luck with that.
Are you going through Contact us in the shop manager?
Yes, I tried the old standby of clearing cache and cookies to no avail few times over last 3 days. Yes, I did go through Contact Us in the shop manager that opens the Etsy Help. I am forced to confirm my email, through an email sent by Etsy Support - the links I'm being sent are "bad" opening the "null" page. Therefore leading to the current can't-confirm, can't submit situation.
Oh, and no luck with Support button... that leads to the exact same page where it says I have to confirm my email.
Use chat on your dashboard
@LauraDesignsWreaths: Have you tried a different browser? Either Safari or Etsy may have changed something that prevents them from playing nice with each other.
Hello, did you resolve this? I have the same problem - so infuriating!
I am having the same issue as we speak. Was this resolved?
Same issue this is very frustrating Etsy.
Hello!
Before posting on the Forums, please check if you are not bumping an old thread that hasn't seen any activity in a while. You can do this by looking at the dates of the most recent replies.
Since this thread is indeed a bit older and the information contained here may be outdated, it will now be closed.
__
If you have any questions about how the Community Forums work, please read our Community Policies.