Can a buyer send me a PDF file for a custom item via Etsy message?

[RamblinRoseSoaps]

Hi there.  I am creating a custom listing for a customer who wishes to purchase a custom loaf of soap (wholesale) and wants me to create the labels for him, using his logo.  I have told him that I am willing to do this for an extra charge and that he will need to send me a picture of his logo in a PDF.   Can this be done through Etsy message, or will I need to give him my personal email, which I really don't want to do.

This is my first time selling wholesale (white label) and I don't want to mess it up, so any assistance would be very much appreciated. 

Rose 

[JJewellerySuppliesUK]

If you don't want to give your personal email then create a business one RamblinRose and give him that. 

[JJewellerySuppliesUK]

PS.  Every buyer gets your registered email address in the order confirmation in any event, as will this guy when he purchases.

[michellepatterns · Accepted solution]

PDFs are attached to convos like an image.  So all they need to do is click the upload image icon and then select their doc and send it to you.

[RamblinRoseSoaps]

Thank you, so much!

[DesertChains]

Devil’s advocate— pdf might not be the best choice. Jpg or png might be better to work with.

[RamblinRoseSoaps]

Thank you.  Yes.  That would be better.  I am 66 years old and not as tech savvy and those younger than me.  I try, and I know that I am better at it than some of my peers.  That's why I am glad I have you fine folks to ask for help when I need it.  

[SaturdayLemon]

I was going to say the same as above me. PNG would be a better quality print if he could send you that. 

[SpeakingOfWhich]

Hi, I tried to send an image to my etsy store as a test, but I got an error that says the app does not support images here.

[ModAngie · Accepted solution]

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