Cancelled orders still expected to ship

[AndreasFineArt]

Hi, on my cancelled orders, it still shows that they are expected to ship. This is affecting my shipping ratings.

Thank you, Andrea

[CryzalisDesigns]

If you clicked cancel & refund then the shipping date should vanish. Did the order cancel properly?

[GlitteramaCrafts]

If you've only used the Refund button, you also need to cancel.  When you do a refund in future, click on Cancel and it will cancel and refund in one click.

[PillowDetails]

@AndreasFineArt  I cancelled an order last week when the Buyer changed their mind right away.  Cancelling immediately moved the item to my Completed orders, with a red "Canceled" over the shipping box.

If you are seeing an order that still is in your Open orders that you refunded, click the three dots and select "Cancel" - follow through with prompts.

Next time, if you select the Cancel option first, it also refunds in full.