Cancelled orders still expected to ship

[AndreasFineArt]

Hi, on my cancelled orders, it still shows that they are expected to ship. This is affecting my shipping ratings.

Thank you, Andrea

[CryzalisDesigns]

If you clicked cancel & refund then the shipping date should vanish. Did the order cancel properly?

[GlitteramaCrafts]

If you've only used the Refund button, you also need to cancel.  When you do a refund in future, click on Cancel and it will cancel and refund in one click.

[PillowDetails]

@AndreasFineArt  I cancelled an order last week when the Buyer changed their mind right away.  Cancelling immediately moved the item to my Completed orders, with a red "Canceled" over the shipping box.

If you are seeing an order that still is in your Open orders that you refunded, click the three dots and select "Cancel" - follow through with prompts.

Next time, if you select the Cancel option first, it also refunds in full.

[VintagestarParis]

I have done all of the above, but the order still shows up in my shop and is probably dragging down the algorithm. No matter what I do and how many times, it is still there - shows up as cancelled but also shows up as "to be shipped." Any advice is appreciated!

[PillowDetails]

@VintagestarParis are you doing this on a computer?  Is the Buyer in Colorado?  Since this thread is from January,  there is now a fee that Buyers in Colorado pay, and Etsy hasn't figured out a way to refund it when we cancel.  Right now, if it is a Colo. Order, you'd need to contact support to clear it from your orders!

[PillowDetails]

https://community.etsy.com/t5/Managing-Your-Shop/Unable-to-Cancel-an-order-due-to-Colorado-retail-de...

[ModAngie · Accepted solution]

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