CHAT SUPPORT SAYS LISTINGS ISSUE KNOWN

[#1]

I asked chat support about the listing issue that many sellers, including myself, are

having. Etsy is aware. I was told to tell you to go to chat support

and let them know what listing issues you are having. 

If you don't have it, here is a link to initiate chat or email. 

[PhoenixJwls]

It's always an etsy problem - they just pass it on as a browser problem - SOSO S

[SandiLaneFineArt]

Right @SugarTaffySoap? I actually did send one (doesn't translate when copying the chat box). Sheesh.

[ChestnuttVintage]

I couldn't send a screenshot as my stupid laptop takes so long to get one organised the red bar of doom has gone by the time it's ready!

[LittleGemsJewells]

Out of curiosity are sellers still getting any sales today?

[LindaCreations4U]

I have a Christmas in July sale going on - not selling much but 2 sales yesterday .....  I hope they fix any glitches soon!

[SugarTaffySoap]

I'm not sure which problem is worse, this... or the star seller badge. lol

[PiecesOfMePaperCraft]

It would be nice if sellers would check the forums before starting another new thread about the issue. (not referring to the OP, because she's providing information) The forums are flooded with threads about it. 

[LittleGemsJewells]

Agreed, this has been all day long, have any sellers here gotten any sales today?

[dayspringcollectible]

I've  had multiple sales today, though they came from the same customer at different times.

[ChestnuttVintage]

It would be even nicer if Etsy fixed the problem, then nobody else would *have* to start a new thread.

[LittleGemsJewells]

@dayspringcollectible Thank you for confirming that.

[onedaysgracenz]

@LittleGemsJewells  - I've just been on a foum of online sellers I belong to and there's talk about Etsy's issues with listing management. Many forum members have said they are getting sales as usual this weekend so it doesn't appear to be affecting buyers' ability to add to cart & purchase.

(Of course they may buy something that should have been deactivated - if that were possible.)

[BlueSkyLane]

Thank you for this info.  I've tried several times since this morning to renew several items but it won't work.  Also the Etsy Support link under the Help section is gone so there isn't a way for me to contact them about the problem.  I hope Etsy hasn't been hacked.

[SugarTaffySoap]

@BlueSkyLane  Did you try to "Edit" to renew, rather than renew? You'll still be charged $.20 but  it worked for me.

Also here is more info.

Here is a link to initiate chat or email.

[PaperandSundries]

I just finished chatting with support and they stated they will email when it is fixed and that IT is definitely working on it

[ChestnuttVintage]

As I said to chat support - if we knew it would be fixed tomorrow I wouldn't waste a load of time messing about editing individual listings.  Some sort of acknowledgement there's even an issue might be useful too.

[RAWdesignsCrafts]

Yeah right.

[RAWdesignsCrafts]

MMMhmm

[NanaLetha]

@PaperandSundries  Wouldn’t it be nice if Etsy announced that in forums!

[MaddyVintageHostess]

I have spent an hour renewing  each expired item for 7th July, I did some editing and it works. Tomorrow I will do some for the 9th. Etsy says they are onto the problem. They just need to make an announcement to sellers, it would be so much better for us  and more professional customer service from them.

[SugarTaffySoap]

@WitticismsRus  I'm very aware of who they are and the copy/paste "script".  I can tell you they have always forwarded the issue to a tech and the problem was always solved. For me, that's all that matters. I have to give chat support credit where it's due.   

[LaurelArts]

I agree Sugar, they have done the same with me.

[ChillwolfArt]

It's interesting that there is no Announcement here in Etsy, yet the problems are obviously site-wide. 
And when talking to Chat (as Sandi posted on Pg. 1), completely unaware and not helpful.
Yet our Options for receiving help are Email, Chat and Phone. So tell us now which to bypass so we don't waste our time.

[SugarTaffySoap]

@ChillwolfArt  yes, agreed. I was told that I would receive an email when my listing problem(s) are fixed.  It's a drag.

[ChillwolfArt]

@SugarTaffySoap 
On Pg. 1 of this pg., see what was posted in regards to Chat being aware of the problem.

And Seller @WitticismsRus  response describing what Chat is for (she is very knowledgeable BTW and it isn't her fault).
________________

Aw boy.  I pasted THIS Thread into this post (deleted it, lol).  My brains are leaking on the floor (or I'm sitting on them)