Buyer Notifications Delayed

[PrettyCuteCuts]

Hi! 

I purchased a few labels today and although I selected today (Friday) as the ship day, it says the buyer will not be notified until several days later. I think is the "ship by" date. 

I thought I selected the incorrect date but I double checked and I 100% selected today's date. 

Any one else having this issue? 

[GielDesigns]

Yes!! I just noticed this for an order I'm shipping today. When I looked at my completed orders it says "buyer notification scheduled for June 2nd." Why?! That's two days from now! And I didn't even get the label on Etsy, I got it on Pirate Ship. The first two orders I purchased labels for don't say that. They showed up normally, and I didn't change anything after I bought them. Something has gone really wacky since Etsy separated the processing times because this isn't the only glitch I've run into since then.

eta: All three of these orders are scheduled to ship on June 2nd which makes this even harder to understand.

[PrettyCuteCuts]

I am so glad I took a photo of it because when I went back in to ship another order it looks to be fixed. We will see if it works normally today when I ship more orders. 

[BagmakerSupply]

@PrettyCuteCuts: What is the package status - i.e. Pre-Transit, etc? You should keep an eye on the Star Seller csv file to make sure that the label date is captured correctly. Overall, this sounds more like a user interface glitch than a back end data issue.

[PrettyCuteCuts]

The package status is updating as normal. 

It is the notification that the order was shipped that said “buyer will be notified on June 4th”. 

so if that is true I would have shipped it yesterday and to the buyer it would look like I didn’t actually ship it until way later. 

[BagmakerSupply]

@PrettyCuteCuts: Do you request that a copy of the shipping notification be eMailed to you? That should answer for you the question of when the buyer is actually being notified.

[PrettyCuteCuts]

I don't. I unclicked that box a few years ago because it was too many email.

[GielDesigns]

@PrettyCuteCuts 

When I went back to mine just now, it was gone too. Hopefully all is okay now.

[badkittyvintagefinds]

This just happened to me as well. I dont use the Etsy labels, I manually input everything. One order says notification scheduled for June 4th, buyer expects by June 3rd. WHAT?

[GielDesigns]

@badkittyvintagefinds 

Yeah, I thought it might've been fixed but the same thing happened again for me. Since it disappeared after a few hours the first time, I'm hoping it's a just a glitch and these notices are actually going out properly.

[GardensongPatterns]

We are having this issue as well. Even crazier is that the "Pre-Transit" classification is showing on two orders that have been cancelled! They are NOT pre-transit! They were duplicate orders and I contacted the customer to make sure they only wanted "1" of the item. Etsy needs to stop screwing around with the system. Not all changes are needed or good.