Bummer, your messages have been temporarily disabled. Please contact support to have them reactivate

[MysticByAra]

Hi. I got this error while I was supposed to message a buyer for the first time regarding a refund. And by first time, it will be my first ever message too so I don't know why it's disabled. What seems to be the cause?

[SheWhoPlaysWithGlass]

Have you sent a bunch of message to other people?

[MysticByAra]

No. It'll be my first ever message but it's already disabled. 

[HazelsSewingSupplies]

Usually the cause is sending too many messages in a short period of time.

[CuriosAnCollectibles]

Have you been bombarding other sellers or buyers? 

[BetseysBeauties]

Since you've never sent a message before, this may be a glitch. Reach out to Etsy Support as the message you received instructed. 

[Thedinkydoodlestudio]

Not the ideal situation but you do have the customer's e mail address - try Etsy support first.

[audreytherese]

As the message says, please contact support. Only they can tell you why they were disabled (and it's even a maybe for that), and only they can reinstate the messaging feature. 

[audreytherese]

As you can see most people will assume you've been sending out a bunch of messages, because that's the only reason many of us have seen the message mute applied to a shop. I know I've never seen it before applied to a shop that claims to have not sent any messages out. 

[FetchthisGB]

Hi Audrey and many thanks for any assistance you may be able to tender. I've only replied to one message since opening my shop a couple of weeks back and my messaging has been disabled. Based in the UK I have trawled through multiple pages across the Etsy support and literally gone around in circles and unable to find an option that allows me to contact the correct support team. I don't suppose you have any links you could share? Thanks again, Shaun

[ModJose · Accepted solution]

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