Bummer, your messages have been temporarily disabled. PLEASE HELP.

[#1]

Hello, I have been trying to reach you for 12 days, I connect to customer service every day, but they do not help me, it is said that I will always receive an answer to my e-mail address. I created exactly 2 ticked, but no response has been provided for 12 days.

I am constantly losing buyers and money every day, I try to reach buyers by e-mail in case of problems, but my problems continue because many buyers do not check their e-mail.

You say that e-mails are answered within 1-2 days, but in the links I will leave you, you will see that this is not the case.

https://help.etsy.com/hc/en-us/requests/13122678
https://help.etsy.com/hc/en-us/requests/13150045

And in addition to these, I will tell you about my communication problems with the buyers.

Please help me quickly because I am losing buyers and money everyday. For a seller, not being able to respond to buyers means his store is messed up. My response rate to messages has dropped from 100% to 70%, and it's definitely not my fault, it's entirely because of your irrelevant and irrelevant behavior. If my store isn't going to be reinstated and I won't be able to text, I'll have to close my store because I'm constantly losing buyers and money.

please help me as soon as possible, I don't want to wait another 12 days because I can't stand it anymore. Thank you and have a nice day.

[ByMGDIGITAL]

yes, I think the stores that sell thousands of them are more important to them, they don't care about the new and less selling stores. I got 63 sales and they don't care

[RomiCie]

Maybe we should do a petition or something lol I don’t know

[ByMGDIGITAL]

yes we can try this but etsy admins and administrators don't review this forum because a lot of people are having problems and there is absolutely no official answer

[ByMGDIGITAL]

I sent you a message regarding this matter.

[RomiCie]

I really don’t know what to do neither..

[ByMGDIGITAL]

actually i have a solution for this issue and i will try it, if i succeed i will help you too.

[AgreeableAgony]

This happened t us to and is happening all over. Message etsy support. They will escalate and resolve

[ByMGDIGITAL]

I've been asking for help from etsy support for 12 days and all they say to me is confirm your e-mail and wait for our team to get back to you, how long did it take you to solve the problem?

[AgreeableAgony]

@byMGDIGTAL 

24-48h both times. Sorry!

[Jewels2at]

@ByMGDIGITAL 

Did you close your shop? 

I get the UH Oh page cannot be found message.

[ByMGDIGITAL]

yes, because they haven't even responded to my emails and messages for 14 days and I lost all my recipients, my response rate to messages dropped from 100% to 55% and my store got messed up so I had to close it.

[RomiCie]

So Etsy reached out to me today by mail!

they told me thanks for asking about Etsy policies and explain to me policies but I ne we ask about policies lol only to get my m’étages reactivated…

[BagmakerSupply]

@RomiCie: Often the first response you get from customer support is an automated reply meant to weed out the people who contact support over common issues that can be easily solved.

Every eMail from Etsy support should have a link something like "I Still Need Help". Click on that link in each reply from Etsy (or actually reply stating that you still need help) to keep the report alive otherwise Etsy will assume that it is resolved. You may have to do this innumerable times, before anything is done but do not give up.

[RomiCie]

@BagmakerSupply @Thank you I just chat with the Etsy chat support and they told me to wait again…

maybe this year who knows

[RomiCie]

@ByMGDIGITAL They recommend me not to open a new shop since message will be muted to as it is related to an account mute and they can know

[ByMGDIGITAL]

yes i sent you a private message about it but you didn't see it so i closed my store and opened a new one

[RomiCie]

Is your message muted on the new shop?

[RomiCie]

@ByMGDIGITAL My ets6 message has been reactivated !,, Finally!,,