Bummer, your messages have been temporarily disabled. 2025

[Kesfger]

My store has been in vacation mode for a long time, I opened it again and I get this warning when replying to messages, I looked at the old threads and there is no solution ... I am writing in the ETSY SUPPORT area but no one is responding, is the ETSY Support team on strike?

[CraftyCornishMaids]

If you have just opened up, you shouldn't be really be getting any messages

Spammers target new shops, shops with no sales
if they are spam messages, then etsy could have blocked the senders 

make sure you never click on any links, and never give financial info to anyone through messages
if they are telling you that there seems to be a problem with etsy, and they can't pay, or complete the transaction - they are also scammers

[PrairiePrimitives]

Read the 1st sentence. It's not a new store ... rather, it's been on vacation for a long time. 

[Kesfger]

Thank you very much for your answer, I am aware of the scammers, I know them, but my problem is that I cannot send messages to anyone. Etsy Support is on vacation, I guess they don't return to me. there is no proper solution in the old issues. I am just looking for a solution to this situation, if there is no solution, I will open a new store...

[PrairiePrimitives]

@Kesfger Etsy Support isn't on vacation. They sometimes don't respond as quickly as we'd like, however. 

Do you have, or have you ever had, another Etsy shop which lost its messaging privileges?

[bradgoodell]

Repeatedly opening stores to get past Etsy's restrictions will get you banned from Etsy.  

Bad form. 

[NanaLetha]

@Kesfger  You have no sales so I don't understand who you would need to send a message to??

[Natalya1905]

You list your products as Handmade, but the only shop member is the Owner. Who makes your products? Reselling is not allowed on Etsy.

[PrairiePrimitives]

The About section mentions "skilled artisans" which, of course, means these people need to be listed as Shop Members. 

[CarpetCollectionAU]

@PrairiePrimitives and @Natalya1905

The OP is selling Shoes as "Personalized" in that there is an "opportunity" for the Buyer to put their Name on the Right Foot Shoe.

But the "Personalization" is an  "Option" and a Buyer could also purchase without any "Personalization". This renders the "Handmade" claim false.

The OP is not "Handmaking" these Shoes.

[CoquetteBath]

You cannot send messages out from your shop to market it to others.

if you have been doing that, then Etsy will block you from being able to do that.

Also, you need to do a lot more in your shop to ensure trust. You say 'we' but no others are listed. Do you  make each & every pair by yourself? If no, then each & every person who has a hand in the making needs to be individually listed.

you cannot outsource traditional items and say 'designed by me' because the design is what is traditional. So you have to be individually making these, yourself (again, since no one else is listed in your shop).

You are also a new shop. And new shops are getting extra scrutiny. If you believe that Etsy is a place where orders flood in or a place where you are permitted to do 'outreach marketing' neither of those are true statements.

It will likely take a few years to be seen here sufficiently that you get weekly sales. Maybe. Some folks get there in less than a year. Others never do.

[PrairiePrimitives]

@CoquetteBath  The About section mentions "skilled artisans" which, of course, means these people need to be listed as Shop Members. 

[bradgoodell]

Who would you need to send messages to?  

Etsy usually disables messages if someone sends too many messages in a short period of time.  They assume too many similar or duplicate messages in a short period of time are spam.  There is no solution, other than waiting for time to pass.  If you've been sending messages, Etsy won't fix this because there is nothing to fix.  You have to wait it out.  Usually a week, sometimes longer.  

When you get out of message jail, don't repeat the behaviors that got you in to it.  Etsy can and does permanently disable messages.  

[Kesfger]

Honestly, I look at those who try to teach nonsense etsy policy as form bots, etsy will take the necessary action if I commit any violation, I'm not trying to satisfy you here... I'm expressing that I have a messaging problem in my store and I need help on this issue... I've been getting an error that hasn't been fixed for a long time, as I said above, if you don't have a helpful suggestion like this, please stop posting on my site and direct yourself to other areas, please The subject is not my store but the problem I have with my messages...

[GlassyFields]

Once you post to the forums ... it's an open discussion. Think of it as a brainstorming session from other sellers.

If you don't think the advice is helpful or applies to your issue ... ignore it. 

I've been participating in the forums for years ... the advice you're getting in this thread is the best advice available. 

If you want something actually done ... you need to work with Etsy support. All we can do in the forums is brainstorm, suggest, advise, commiserate, joke, etc.

[bradgoodell]

You don't have to listen, but:

1. Your issue was addressed numerous times, with appropriate advice.
2. Taking advice from long term successful sellers who know how Etsy works will benefit your shop.

None of the advice given in this thread is nonsense.  Heeding it will keep you from encountering future issues with Etsy, such as cash reserves, forced vacation, forced refunds, etc.  

[PrairiePrimitives]

@Kesfger Oh, is this your site?

Did you buy Etsy? I didn't even know it was for sale! 

[BagmakerSupply]

@Kesfger: "... subject is not my store but the problem I have with my messages ..." Yes you are correct and we all wish that Etsy was more open and forthcoming with the reasons why someone is having issue x in their shop.

And of course there are Etsy glitches that may be the cause of your messaging being disabled, or it may be something else. Anything pointed out is merely for you to consider if that could possibly be a reason.

And your fellow sellers are only trying to help you understand why this may have happened. Sometimes appearances can be misleading, but you have to admit there can be some confusion when you list an item as personally made only by you, say it was made in Turkey (while hiding your shop's location), but then say that it ships from Sheridan, WY. Even a human being might find that contradictory and suspicious, let alone if a very binary thinking bot was used to review your shop.

Those who have been participating in the forums for a long time can also infer from other posts that Etsy does not seem to prioritize requests from shops that appear to break Etsy rules. Sadly patience often seems to be the only solution.

[FallsAveVintage]

Disabled messages usually means the seller is sending unsolicited messages (like marketing). Since you've been on vacation and haven't sent any messages, Etsy has disabled them for another reason so you'll have to contact support but as has been stated, you could be waiting a while. I'd imagine if you try to open a new shop, it would recognize this shop and you may have issues. 

[VintageRescueSquad]

When it states "Bummer, your messages have been temporarily disabled", it's always that your shop violated messaging rules. That puts you in "etsy jail" for a few weeks normally. You just have to wait it out.

While you wait, review the rules about messaging so you don't do it again

[bohemians]

How long was your shop out of 'vacation mode' before your messages were disabled?  I'm not sure why some say you shouldn't be getting any messages because you have no sales. People often have questions before they buy - especially from a shop with no sales history. If they were interested in the shoes or bags during the time the shop was on vacation, they may also have selected the 'notify me' option to get an alert that the shop is open which would have required responses. Just a thought. 

As others have said, sending too many messages in a short time will prompt Etsy to disable messages, and unfortunatley only Etsy has control of that. If you don't feel you have violated Etsy's rules ... then keep trying to reach them.

[NanaLetha]

@bohemians  I said sending messages not receiving them.

[bohemians]

@NanaLetha But wouldn't a response to a received message be sending a message ... or is it only messages that are initiated by the seller that are considered? (asking genuinely)

[BagmakerSupply]

@bohemians: The Star Seller metric is that the FIRST message of EVERY NEW INCOMING thread must be replied to (or marked as spam) within 24 hours. Whether the sender is your buyer or your seller is irrelevant and not considered. But for "regular" interactions, yes your reply to a Message is a response.

[bohemians]

@BagmakerSupply  I do understand that responding to a message (from a buyer or seller) is a requirement for SSB.

But thank you for answering my question about 'regular' interactions.