Bad Review and can't respond

[MugginsUK]

I got a really bad review from a customer. The person said that there was no valid tracking, there was. They also said it didn't arrive - the tracking said it did. I originally wrote a response. I later wanted to update the response but there was no option to edit the response. So I thought I could just delete my response and create a new response. NOPE. Why on Earth does this happen? Everywhere else on the internet you can edit your response. Why not Etsy?

[GlitteramaCrafts]

Your buyer probably realised that you were selling illegal counterfeits and that they could get a refund and keep the item.

[DWCSTUFF]

Did I miss something here?  Why are you saying they’re selling illegal things?

[HazelsSewingSupplies]

@DWCSTUFF  You have some stuff in your shop with the same problem as the OP's shop which if you will notice is no longer here.

Maybe take a hint.

[StainedGlassYourWay]

You only get one chance to respond.  You can't edit it, only delete, as you have found.  No way around it unfortunately.

[TheSherbetPatch]

I think not being able to reply to a review may be less of an issue than the copyright violations on your listings - Dr Who, Taylor Swift, Disney, Vampire Diaries -  Lionesses...every listing seems to breach copyright.

[JustMeToo]

@MugginsUK   Expect that sort of thing to happen more and more.  You have no protection when you are selling illegal items.

[mommawhazelsquilts]

I thought I spotted one listing that was okay - turned out it wasn't.

[CatsWhiskersCurios]

I think this might be the first shop I've seen where every single listing is illegal. That's quite an achievement 

[MondayMoonDesign]

---

@MugginsUK wrote:

I got a really bad review from a customer. The person said that there was no valid tracking, there was. They also said it didn't arrive - the tracking said it did. I originally wrote a response. I later wanted to update the response but there was no option to edit the response. So I thought I could just delete my response and create a new response. NOPE. Why on Earth does this happen? Everywhere else on the internet you can edit your response. Why not Etsy?

---

That was quick the shop is already gone.

[DivineCrossings]

@MondayMoonDesign I always get caught by these old threads, too. Etsy really needs to do something about making the OP dates more clear. @DWCSTUFF this is a zombie thread from over a year ago. The OP no longer has an Etsy shop. The good news is that you can always start a new thread if you have any questions : ) 

[HouseofWhisperingFir]

Yes, I agree @DivineCrossings .

Ideally, these old threads should be READ ONLY.

[ModJose · Accepted solution]

Hello!

Before posting on the Forums, please check if you are not bumping an old thread that hasn't seen any activity in a while. You can do this by looking at the dates of the most recent replies.

Since this thread is indeed a bit older and the information contained here may be outdated, it will now be closed.

__

If you have any questions about how the Community Forums work, please read our Community Policies.