Answering Messages within 24 Hours

[SaltwaterVillage]

I had a potential customer who messaged me rapid fire for 30 minutes for a total of 18 exchanges, including research and additional photos. I responded to the first message within 35 minutes, and within minutes to the following messages. I got dinged for NOT RESPONDING to 3 messages. This seems incorrect. What is going on? 

The data is below. Maybe the person was starting new messages every time? I could barely keep up with the conversation as I would new message would arrive as I was typing.  

Message date	Message time	You replied on	Time of reply	Replied within 24 hours?
6/20/2022	12:10:32	--	--	no
6/20/2022	12:08:09	--	--	no
6/20/2022	12:03:12	--	--	no
6/20/2022	12:00:04	6/20/2022	12:12:36	yes
6/20/2022	11:41:43	6/20/2022	12:13:09	yes

[UppNorthCo]

mark those as spam and they won't count against you.

[PillowDetails]

@SaltwaterVillage  You can mark them as spam, retroactively.  This type of issue may be assuaged next month (July) when multiple message threads from a single user in 24 hours * will count as one for the Star Seller metric.

* Remains to be seen if it's a calendar day of 12-12, or any 24-hr span.  Also not sure when exactly in July.  I'm sure it will go just swimmingly!

[KGarnerDesigns]

I sure hope so. That would be such a relief. If I'm dinged, it's almost always because of multiple text threads from the same user. Super frustrating.