NorthernSwanArt
Inspiration Seeker

All reviews missing in app

Hi, I’m having an issue with how my shop’s reviews display in the Etsy app.

On the web version, my shop correctly shows 363 reviews on 950 sales. But in the buyer’s Etsy app, it shows zero reviews — both in the Reviews tab and on the shop homepage.

I’ve reinstalled the app and tested it on multiple devices. The issue is still there.

My other Etsy shop shows reviews correctly in the app, so the problem seems to affect only this one shop, and again, only in buyers app.

Would appreciate any help. Thanks!

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NanaLetha
Inspiration Maker

Re: All reviews missing in app

100 sales and 33 reviews going back to 2020 on the buyers app. 

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