We have been experiencing a very grave technical area that despite multiple tickets with Etsy, has not been solved. We had a user reach out to us that all the items in our Etsy shop is removed. At first I thought maybe they did not have an updated app, so I checked on my end. I looked from my end and sure enough, nothing was there. On the desk top version everything is normal, I reached out to support and they recommended "I tell buyers to only use the desktop version" which is complete lunacy as 49% of our traffic comes from the Etsy app.
Here's an interesting fact I have discovered: if I deactivate and then reactivate the listing, it will reappear in the shop for 24 hours. However, after the 24 hour period, it will disappear once again. This makes it disappear from both search terms and the store. As of this writing, and the problem happening a few weeks ago, we have seen a 70% YoY decline in sales. If anyone can help with this issue or get me in contact (above your regular email/chat rep) I would be eternally grateful as this is my livelihood and 70% decline YoY is huge given that before this issue, we were about 10% increase overall YoY.
