Admin I would like answers on Pre-Transit issues

[#1]

So it has been going on since Monday and I think we deserve some answers after this many days since the pinned thread has not a single update.

Any tracking manually entered or entered through a third party shipping service is only showing Pre-Transit.  I am currently up to over 75 now.

This is effecting star seller status.  Will this be addressed?

Do I have to contact Etsy support and give every single one of the over 75 order numbers to get this fixed or will the fix when it is implemented update all the tracking numbers?

It won't be long until my customers start to contact me asking what is going on with their packages and it's not a good look for my shop, or Etsy

[BlackSheepDyeworks]

@TraceyGurleyArt, I too broke down and decided to contact support via chat yesterday, and sent a list of all my order #s stuck in pre-transit.  I was basically told that engineering was already aware of the problem, so that the chat agent could no longer manually fix the shipping status on orders; but that he would 'send my concern to a specialist' (from past experience, that means sorry, but tough luck, and I will never hear anything back).

Some sellers seem to be having better luck with support, but I guess we'll see this week if 'engineering' has any problem-solving energy left, after dealing with the SVB fallout (admittedly more important).

[fabricfetish]

@BlackSheepDyeworks  Did you go thru the Help area to contact etsy or the chat button on your dashboard?  Someone said that the chat people you get from the dashboard option do not have the ability to change/update the orders.  Not sure if this is true or not but I do know that the Support people to get if you go thru "Help" scroll to the bottom on an etsy page and then Contact etsy do have the ability to change/update orders.

[BlackSheepDyeworks]

@fabricfetish, I used the chat button on the dashboard.  But I'm not surprised some sellers are having success and others none - Etsy support can be a cr@pshoot, the level/quality of support and answers given can vary from one agent to another.

It's also possible they're told it's ok to fix up to X number of orders, but not anything over that.  The list I sent them was pretty long (and sadly, continues to grow).

[fabricfetish]

@BlackSheepDyeworks I would try the chat thru the help section.  I copied and pasted every order that was showing up Delivered on USPS but was still in pre-transit here on etsy.  The first time it was well over 100 orders and the last time is was 20.  They didn't fix every single one but about 95% have been updated enough to boost my SS from 90% to 97% to get thru the weekend.  I really could care less about the Star Seller for the Star Sellers sake but if etsy uses ss and orders showing not shipped and no tracking (Which basically pre-transit does) as a metric to put a shop in "reserve" then it becomes a viscous circle as the only way to get etsy to release the funds is to show that an order has shipped and has tracking. Good luck and I hope you get someone to help you!

[Adorabilities]

@fabricfetish 
 Sorry, editing...

Do you think the chat people through "help" are different than the ones we get through the little chatbox?

I just tried to find an email option through the "help" area, and it doesn't exist.
It's funny, because there have been so many times that I would have wanted a chat/callback, when there was only an email option available. Now I don't see it at all.

[fabricfetish]

@Adorabilities Honestly I do not know.  I saw someone post in the forums that only the Support thru "Help" can change/edit shipping status so I just went with it.  I did ask the Help Support person I spoke with, I kept the transcript...

I said, "I read in the forums that support versus chat is able to correct the orders and move them into in-transit versus pre-transit." Support then responded "That is correct."  

Based on that I know Help Support is "able" to switch them but I have no clue if chat and support are the same or different and or if they have different abilities. 

[fabricfetish]

@Adorabilities The only options I saw in the Help Support area were Chat or request a callback.  

[Adorabilities]

@fabricfetish 

Well it sure would be funny if the chat given specifically to star sellers was worse than the one given to everyone.

I give up for now.  : )

[BlackSheepDyeworks]

@fabricfetish, thanks, I'll give that a try.  I'm worried about the growing risks too - both to be forced into a reserve, as you mention, and for bots to auto refund if I'm unlucky enough to have a buyer request one while this is going on.

[KnottinghamDesigns]

This was posted Friday

Hey all! 

My apologies for the delay in updating this thread. Our engineers pushed a fix recently to prevent new orders with valid USPS tracking from getting stuck in 'pre-transit' when there's tracking activity accessible.  We're still working on updating orders currently stuck showing as 'pre-transit' so they won't have any negative impact on things like Shipping Score. Once we've got a clearer timeline for when that fix will be live I'll update this thread. 

Thanks! 

Sounds like they are working on a fix for past shipments delivered but still stuck in Pre-Transit

Mine from March 1 are still stuck. Hoping that they are able to retro fix soon.

[PrettyVagrant]

Not a single one of mine, past or present are showing any sort of fix.  Chat told me they were not supposed to update order tracking info, so the one I got would not do anything for me.

[bradgoodell]

As useless as Star Seller is, it bugs me that my score keeps dropping, saying I don't have tracking numbers when they are clearly there, tracked, and delivered.

[BirdsongEmporium]

I share your feeling @bradgoodell. Star Seller is and always has been a hot mess but this is beyond ridiculous. Etsy is fixing this for some sellers but not for others which means come the end of the month if they haven't corrected this some sellers will lose the Star Seller due to Etsy's glitch. Now that they allow search to be filtered by Star Seller and seems from reports here they are putting some sellers in to reserves due to this issue, this is completely unacceptable.

[TraceyGurleyArt]

I just got off of chat again.  He had all of the numbers I provided the first time.  He assured me some one would email me.

All of my orders are now being shipped through Etsy shipping and there isn't a problem with those.

[leinweberstudio]

All of my orders are now being shipped through Etsy shipping and there isn't a problem with those.

That might have been the goal of this little exercise...

Just mess with some randomly selected orders, causing sellers to freak out, and it'll up the number of those using Etsy labels.

As you can tell, I have a very dim view of the tactics used by this site to get sellers to fall in line with their agenda, the larger problem with this being that I can't trust things like this are just accidental and not an orchestrated event.

ETA, I'm fully aware that this also affected some of those who do use their labels, but that's what's known as collateral damage. Can't make it too obvious...

[Adorabilities]

With all the people posting about this problem being conneced to their PirateShip labels, Etsy will probably win a bunch of sellers back in terms of selling shipping labels.
It's not related to PirateShip.

Adding: some of my PirateShip labels are tracking normally, and some are stuck in pre-transit. I can't see any pattern in what tracks and what doesn't.

[CupidFalls]

we use shipstation and are NOT having this problem

[BlackSheepDyeworks]

Interesting. I wonder if Etsy has a better (i.e., more accurate or reliable) integration with SS?

I buy my labels from Pirate Ship, but manually copy/paste the tracking numbers (don't use the integration).  So to Etsy, my manual tracking # entries would look no different than someone who paid over the counter at the PO, and manually typed in the tracking # later.  I've been having this problem off & on since Sep, but with all of my orders since end of Feb/beginning of Mar, when the numerous threads started popping up in the forums.

[TheBeeJunkie]

I often use ship station for a few things and dont have a problem with that end. Only on Etsy shipping is the problem

[CupidFalls]

i have used shipstation for years and have always used their integrated tracking entry. on rare occasions there is a problem on Etsys end and the marketplace notification does not work. I always get an email from shipstation about it and i can just click on the shipment and say renotify.

[TheBeeJunkie]

I still have orders in Pretransit that have shipped and been deliverd - THis is causing my stats as a seller go down - how much longer till they fix this issue?

[CreativeSpiritGlass]

In this situation SS is inacurate making it worthless.

[KnottinghamDesigns]

Many of us who have the Pre-Transit problem used Etsy purchased labels. So that was not the issue.

[NanaLetha]

@KnottinghamDesigns  - I contacted Etsy support via chat and they fixed the problem for me. 

[SurnamePro]

Chat fixed mine too. It took 3 days to do it. I gave chat the  order number, tracking number, and the link to the USPS site showing it delivered.