Adjusting thumbnail image

[Lesagevintage]

 I have to go through all the steps to adjust the thumbnail image between 3-5 times for the adjusted image to actually stick and show up on my listing. Is anyone else having problems with this and if so has anyone found a solution? This seems like a bug that Etsy should have worked out by now as it's been happening for almost two weeks. 

Also, I add listings with my phone and edit them on my desktop if it matters.... thanks in advance. 

[SewInspiredByJapan]

Bumping you.  And no, I personally haven't had any issues, just did some yesterday (desktop).

[MorningGlorious]

Same here. Occasionally it works as intended, but typically I have to edit it 3 to 5 times, just as you say, because the image will jump out of alignment when I hit publish, and display incorrectly. I am uploading vertical shots and this issue has been happening for a couple of weeks. I suspect if I uploaded square shots it might be better but... we SHOULD be able to upload a portrait shot and reposition the thumbnail to show the part we want it to show. It is very annoying.

[FancyTogs]

It is dreadful.

It jumps around with a mind of its own when trying to position the thumbnail area, and then it fails to save.

It is not fit for purpose.

Lawrence (Clare's other half)

[CraftyCornishMaids]

I would do everything BEFORE you upload, don't use etsy for anything more than you need to - for anything

[StoneAnima]

Ive seen many people with the same dialemma, myself included, which has been ongoing for a loooooong time. Find it hard to beleive that this has not been resolved yet by Etsy. Literally almost every listing, sometimes once, somtimes more than a handful of time and it seems completely random too. Frustrates the hell out of me and has even been a reason I have stopped listing in the past.

[Gaaluub]

I'm not 100% sure, but something that worked for me was to wait a couple of seconds before each new step or click. After adjusting the thumbnail, I waited 5 seconds, then clicked 'Done.' I waited another 5 seconds before clicking 'Apply,' and again before publishing the changes. My theory is that our actions require some uploading time, which isn't visually indicated.

[LemonTreeSupplies]

I just tried and doesn't work for me. I still have this unprofessional looking listing photo that has already been like this for days.

[ALetteredHome]

i am beyond frustrated with this. I have had this issue for months. Makes me not want to add listings. It would be nice if Etsy would respond with a fix.

[LookingGlassViews]

This is a serious issue that NEEDS to be resolved. The main image is THE most important image, and not being able to adjust it, to showcase items at there best, is not only frustrating but could cause loss of sales. I have contacted Etsy and I see, that they tweaked it a bit, but made it even worse. Now you have to make several clicks just to get to the new Adjust thumbnail and then it still doesn't work. PLEASE FIX THIS ETSY!!!!

[LemonTreeSupplies]

I just made my image square, and then upload. No adjustment required and it is showing the way exactly I wanted it to.