A close friend changed her email

[#1]

Some I know well changed their email address without thinking. They cannot get to their OLD email now and when they try to log into their etsy account, etsy sends them a code to their OLD email. Useless. How can they get their email changed on Etsy??

[NoFrogsAllowed]

@CoolCyberCats 

Just a thought...  Does your friend have 2 factor authentication.  If so, she needs to use a backup code Etsy sent to get into her account.  If not, it shouldn't matter if her old email is viable.  She should still be able to use it as a sign in.  I discovered I forgot to change my email when I set up a new shop.  My old email had been dead for over 2 years and since I hadn't gotten emails from Etsy in 5 or 6 years I never noticed.

[CoolCyberCats]

@NoFrogsAllowed She did not have that set up. That is why this is a mess. I am also waiting on Network Solutions (the email provider) since she cannot get Etsy and other Domain emails to the account. Grrr.

[LynnsLittleShop]

@CoolCyberCats  Sorry, here is the call back screen, I had the wrong one bookmarked.

[CoolCyberCats · Accepted solution]

I got the NS email account fixed and etsy emails are finally coming in! Took them 4 days to resolve the issue. Glad that is done!

[PieceByNumberQuilts]

This is why I don't dare update my email address even though I'd love to switch it to a different account.  I'd be terrified I'd get locked into some Etsy maze one can never escape.

[SmudgePlant]

You are a good friend @CoolCyberCats .

[SimplyPositiveVibez]

I had set up an email for my Etsy shop with AOL. BUT, AOL swears I never did. I need to update my email to the new Gmail one because thats the new one I made for my shop/business. I had another issue with a seller and also discussed the email issue and they promised they would fix/update my emails. This was with customer service chat not the bot. Still no change.  I've sent 3 help emails and STILL nothing changed!  Can someone please tell me what to do to get some help from Etsy and my emails updated??  Its so frustrating to be ignored.  TYIA!

[WitticismsRus]

@SimplyPositiveVibez 

https://help.etsy.com/hc/en-us/articles/115015650808-How-to-Change-the-Email-Address-on-Your-Etsy-Ac...

[ModAngie · Accepted solution]

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