45 reviews all 5 stars for 3 months but shows 4.9 when I go on a listing in my shop

[Splendidvintageworld]

Hi Etsy, I don’t understand why when you click on a shop item it shows me as 4.9 and not 5. I have had 100% status on reviews for at least 6 months now. I know it’s not tragic but it should be 5. Please can you inform me why it shows this thank you 

[ChristmasIsLove]

Your overall shop star rating is for the last 12 months, not 6. Only Star Seller is for 3 months.

[CappuccinoLace]

You have 5 4 star reviews, and a 1 star review in the last 12 months, of 162 reviews.

That's 4.9.

I see 5 whole black stars and no where does it mention 4.9 average shop star rating, so...

[JMOldeVintage]

@Splendidvintageworld - As a buyer, I see your shop's overall star rating as 5 Star. This is on your shop's main page as well as individual listings. For the star seller badge, which you have right now, Etsy is using data from April, May & this month, June. You are correct that all your reviews are 5 star. (You have some wonderful items, btw)

Maybe it's some new "Etsy math"? Random glitches also happen. 

Off topic - but do be sure you have compliant shop policies in place:

https://www.etsy.com/legal/policy/selling-to-eu-buyers/239965962014?ref=list

Having the correct shop policies is becoming increasingly important especially if a shop should ever need to make use of Etsy's seller protections. 

[Splendidvintageworld · Accepted solution]

Many thanks for your reply and taking the time to email its very helpful to get some response, do you think my policies are compliant or have I overlooked something . 

[Splendidvintageworld]

Many thanks I have just read the article and realised I need to update certain areas and need to update another but struggling to find the right section, I’m sure I’ll find it, thanks again, much appreciated