Hi,
Did you also contact us via the form on our website? In that case, we've sent you an email and hope that the issue is resolved.
If not, then downloading the newest Java version should solve your issue and we recommend downloading a JDK (which is a bigger file) rather than the JRE (JDK includes JRE). Here is the link:
http://www.oracle.com/technetwork/java/javase/downloads/jdk8-downloads-2133151.htmlUsually our customers don’t have to do all this work, but a recent issue that has cropped up some time ago has forced us to find solutions like this. Hopefully our new version will not have this issue at all.
Hope this helps.