Question about a listing type

[twowhiteowls]

I have mostly switch plates but I also have a few outlet cover listings in the same designs. Within both types of listings I have 'choose your style'. The available styles are also within the description and in the listing photos.

So if in search a customer sees a design they like and it happens to be an outlet (but they need a switch plate), within the listing they can change the style to a single switch plate, double switch plate etc.

99% of customers understand this and will order what they need. But 1% get confused and think they are ordering an outlet even though they choose the style for a switch plate from the drop down menu when checking out.

Here's a sample listing:
www.etsy.com/listing/129261578/

I would love some opinions, is it confusing? I'm thinking of just eliminating the style options from the outlet cover listings, but I will then be losing a lot of customers that would have ordered if they had a style choice.

[Former_Member]

This listing can be very confusing to some shoppers. The listing title reads "outlet cover" and the photo is of an outlet cover.

You can remedy this by either setting up a separate listing for switch plate covers OR showing both a switch plate cover AND an outlet cover in the photo AND changing the title to read, "outlet cover or switch plate cover." Even with shoppers who read seem to read nothing, the photo of both an outlet cover and a switch plate cover might stop them before they order.

Keep It Simple is usually the best way to go when selling on the Internet.

[twowhiteowls]

Thanks Mary. You make a good point. I'm going to make the titles and photos more universal for he outlets.