This team seems to be very focused on the business end of Etsy. There are teams on Etsy that are more "cozy" than this team, such as the local teams in your area or teams that are related to the products that you sell.
There is also a team for people with illnesses and disabilities that might be a good fit right now:
https://www.etsy.com/teams/5732/createability-team. This is a good team to ask for support.
I wish you the best and hope you find what you need.
