Trying to refund for postage overage and "manage order" is not showing up

[Former_Member]

I have been able to do this in the past successfully but this morning there are only 2 options showing up on my order receipt page. "Cancel Transaction" which I do not want to do and then down in the box for the shipping is the option to "request refund" but that is for the shipping label that was printed, not for the amount the customer paid for shipping.
Anyone else having this problem? Suggestions? thanks, Mary Beth

[PinchtheMuse]

I'm seeing issue refund on my DC orders.

Double check it was paid by DC, maybe it was paid with PayPal?

If it is paid by DC and you aren't getting the refund option it may be a bug.

[Former_Member]

DUH, thank you. I have so many more DC orders now that I forgot to check PayPal. Gracias.

[PinchtheMuse]

It's the busy season--I think we all have a duh moment or two :o)

Glad to see you got it figured out.