Refund Process - How long for buyer?

[PaperPlanePrints]

How long does it take for a buyer's funds to be refunded to their credit card once the seller cancels the transaction?

It sometimes takes a few days for the refund and canceled order to go through on my (the seller's) end, but when should the buyer expect to see the refund to their credit card?

[Beaderbeads]

Go into Help & look under Managing Orders.

To cancel a transaction or order:
•Go to Your Shop > Sold Orders
•Find the order or transaction you need to cancel. Click Receipt for # above the transaction info.
•If your order was paid via direct checkout, in the Order section of the receipt page, let your mouse hover over Manage order and click Cancel transaction.



•If your order was paid for via another payment method, in the Order section of the receipt page, click Cancel a transaction.
•Fill out the form to request cancellation of some or all transactions within the order. Etsy will send a notice to both you and the buyer by email.



Cancellations process within 48 hours. Your Etsy bill will be credited for the applicable fees, and the transaction will move to the Canceled tab on your Sold Orders page.

You'll receive a receipt from Etsy by email when your cancellation is processed.

[judithbelloriginals]

Refund took place right away, as the order was cancelled before I could ship.
The "not shipped" button was not clicked. All items are still showing up as not shipped, but fully refunded notice is on this receipt. Nothing has been posted in the "Cancelled" post yet, it has been a couple of weeks. Did I forget to do something?

[Former_Member]

Make sure that you also cancel the transaction, not just refund it. I had this happen recently and couldn't figure out why it wouldn't move out of the orders section.. Good luck!

[Styleon]

I had this problem too. I refunded, but it still shows up as not shipped. When I go to the cancel page it looks as if I will be giving the buyer an additional refund, if I click on cancel. So I have just kept them listed as not shipped orders.

[judithbelloriginals]

Styleon: Yes that is what I've done too.

Thanks for the info, Paige.