Sorry if this is a repeat question but I am exhausted searching all over Etsy for an answer:
If a customer paid with a credit card through "Direct Checkout" and returned the item and wants a refund, is it possible to give them their refund through PayPal? They have requested the refund be given through PayPal. If done that way, how can Etsy know that a refund was actually given and thus refund me the Etsy fees connected with the sale?To clarify, I know it's possible to give them their money back via PayPal using their e-mail address (which they gave me) but my real question is if that refund were given through PayPal, would I get my sales fees back from Etsy?