why not unchecking my vocation mode?

[EmeryDOTpk]

i have made my shop Jan 2025 as the part of verification Etsy put my store on vocation mode then in 48 they verify my docoments

now after one month they put my shop on the vocation mode without mailing me nor mentioning any reason and i am unchecking the vocation but not working 

in the yellow banner they mentioned 

Your shop will stay in Holiday mode while we review your info

This means you won't be able to receive new orders until we finish verifying your info (which usually takes up to 48 hours after you uploaded your document). No need to do anything else right now – we'll reach out if we need more details from you.

[JackisJustVintage]

What were you selling? Have you contacted Etsy? Being put in vacation mode can happen for various reasons one of them being ID verification, but you said that was taken care of. Really only Etsy can answer your question. Only open one ticket and if you get an automated reply respond that you still need help.

[ModAngie · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.