unable to mark order as complete

[BonjourBabyEmporium]

Hello,

I had a technical glitch whenever I was trying to mark my orders as complete it was giving me an error that said it could not mark the order as complete. I tried on desktop and mobile but no luck. I tried again today and It has today allowed me to mark the order as complete (1 day late), but my star seller rating for shipping on-time has dropped to 80%. 

Now that I have added the tracking numbers, (1 day late) will it return to 100%? Currenly the system hasn't updated yet as it still shows tracking not updated but it has been updated.

Had processing time?	Order placed	Ship by	Tracking/label date	Shipped on time?
yes	19/10/2023	20/10/2023	20/10/2023	yes
yes	23/10/2023	24/10/2023	24/10/2023	yes
yes	26/10/2023	30/10/2023	30/10/2023	yes
yes	05/11/2023	08/11/2023	08/11/2023	yes
yes	06/11/2023	09/11/2023	07/11/2023	yes
yes	09/11/2023	13/11/2023	13/11/2023	yes
yes	15/11/2023	18/11/2023	18/11/2023	yes
yes	18/11/2023	21/11/2023	21/11/2023	yes
yes	08/12/2023	11/12/2023	--	no
yes	08/12/2023	11/12/2023	--	no

[CappuccinoLace]

no it won't update to 100%. You did mark it late (regardless of the fact that the system wasn't allowing you to do it yesterday).

When the stats update it will show tracking/label date as today and shipped on time as no.

[BonjourBabyEmporium]

Is there anything I can do to rectify this with etsy and have it changed as the system would not allow me to update it?

[CappuccinoLace]

nope. etsy won't change SS data.

[BonjourBabyEmporium]

Sad. So i can't be star seller due to a system glitch. Joy.

[ZenCatPottery]

@BonjourBabyEmporium   I’m sorry.  It’s completely unfair and you’re far from the only seller that has lost SS due to a glitch or error on Etsy’s part.

All I can say is “Etsy giveth and Etsy taketh away.”

Joking aside, most customers don’t pay attention to SS.