NiciLaskin
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unable to add video or photo to existing listings through the app

I am unable to add some photos and videos to existing listings on my phone app

anyone else having problems ?

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timelapse
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Re: unable to add video or photo to existing listings through the app

@NiciLaskin - Yep, I was adding photos to a listing I had started on laptop...took me several attempts. Load all the pics, they show up on "view all", then all gone but the first pic when I tried to publish. Finally got it to work by holding, not tapping, the things I needed to click on. No more listings today on app.

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PinkBirdCottage
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Re: unable to add video or photo to existing listings through the app

What kind of phone are you using? My iphone has been working all day with the app, no issues. 

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Re: unable to add video or photo to existing listings through the app

@PinkBirdCottage -I'm on Android, however I have been easily loading photos all along until today.

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Re: unable to add video or photo to existing listings through the app

@timelapse: Have you tried using your mobile browser? Many in this forum state that it is more efficient and productive than using the app.

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Re: unable to add video or photo to existing listings through the app

@BagmakerSupply - I generally work 99% of the time on laptop. I occasionally add photos via app, and as I said normally no problems doing that. I rarely use the app for anything else.

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Re: unable to add video or photo to existing listings through the app

I am having trouble with the right photos showing when I promote them on social media. I make a lot of a certain item, so am able to copy the listing to just go in, change info, and switch the photos. all works well in that part, but when I go to promote, it shows the initial photo before I changed it. 

 

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ACertainFeel
Conversation Maker

Re: unable to add video or photo to existing listings through the app

I thought the issue might be with Android. I have read the Android users have had a tougher time with the app. A change was likely just enacted by Etsy affecting those phones today. Try turning phone off and back on. Sometimes that can make a real difference. 

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Re: unable to add video or photo to existing listings through the app

I had a hard time changing my featured item photos earlier today. It took me several tries over several hours but I was finally able to change them.

Something is definitely wonky today. 

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Re: unable to add video or photo to existing listings through the app

Wouldn't be Etsy if something wasn't wonky every day!

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