unable to add video or photo to existing listings through the app

[NiciLaskin]

I am unable to add some photos and videos to existing listings on my phone app

anyone else having problems ?

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@NiciLaskin - Yep, I was adding photos to a listing I had started on laptop...took me several attempts. Load all the pics, they show up on "view all", then all gone but the first pic when I tried to publish. Finally got it to work by holding, not tapping, the things I needed to click on. No more listings today on app.

[PinkBirdCottage]

What kind of phone are you using? My iphone has been working all day with the app, no issues. 

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@PinkBirdCottage -I'm on Android, however I have been easily loading photos all along until today.

[BagmakerSupply]

@timelapse: Have you tried using your mobile browser? Many in this forum state that it is more efficient and productive than using the app.

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@BagmakerSupply - I generally work 99% of the time on laptop. I occasionally add photos via app, and as I said normally no problems doing that. I rarely use the app for anything else.

[19Designs]

I am having trouble with the right photos showing when I promote them on social media. I make a lot of a certain item, so am able to copy the listing to just go in, change info, and switch the photos. all works well in that part, but when I go to promote, it shows the initial photo before I changed it. 

[ACertainFeel]

I thought the issue might be with Android. I have read the Android users have had a tougher time with the app. A change was likely just enacted by Etsy affecting those phones today. Try turning phone off and back on. Sometimes that can make a real difference. 

[koolstuff2]

I had a hard time changing my featured item photos earlier today. It took me several tries over several hours but I was finally able to change them.

Something is definitely wonky today. 

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Wouldn't be Etsy if something wasn't wonky every day!