top seller account blocked for no reason and now my views are zero instead of loads

[lovelinez]

Hi everyone,

Yesterday evening, while I was sending and receiving a lot of messages with a customer about a complicated custom listing, suddenly my account was blocked. I completely panicked, because support was not available neither ofcourse. Around midnight, suddenly the blocking was gone, but today I notice in my stats that my views are almost zero ( there is one view and it is 4 pm here) while I usually have loads of views (I also have an Etsy add budget to help with that). Please help

Groetjes uit Holland, Inez (lovelinez.etsy.com) 

[NancyQstudio]

I'm sorry this has happened to you. This is an Etsy programming problem.  It is happening to an abundance of sellers who are continuing reporting the issue here on the forums and on social media Etsy support pages.  Some sellers have had some luck with changing browsers, turning their computers off and on and/or clearing history.  Clearly Etsy is having issues with their systems and supporting their users which is a deep concern.  

[GlassyFields]

I just took a look at your shop and see all the star seller badges.

If suddenly blocked, it could be an Etsy system blip. It could be an Etsy system reacting to something about your browser, internet, something else.

That is came back on its own is great news.

And I suspect that the updates to your views, visits, etc. are out of synch and will catch up. Dashboard metrics are never real time and sometimes hours or more behind.

[BagmakerSupply]

@lovelinez"... suddenly my account was blocked." If you are referring to the 'Something about the behaviour of the browser has caught our attention' issue then your account was not blocked and it is very unlikely that this would affect visits and views as it is YOUR browser that is being 'blocked'. There are plenty of recent threads about this in this forum if you want additional information.