store stuck on vacation mode by ETSY

[StandOutAllAround]

I opened a shop, submitted all my information, and even sent in photos of paperwork.  My dashboard says ETSY has my shop in vacation mode, and that my dashboard will have a banner stating why, well, nothing, not even an email.  I was able to create listings, pay to publish them, ETSY took my money, but still on Vacation mode.  I have sent 5 emails, even attached screen shots in one, another I asked for a phone call and gave my number, NOTHING.  I have been trying to get this resolved for 9 days now.  This is so frustrating,  I like the thought of having a site like ETSY for small business, but ETSY forgot about small businesses when it comes to tech support.  Some please give me some help.  I almost at the point to close my shop and go else where.  

[NanaLetha]

Etsy does not do the verification - https://help.etsy.com/hc/en-us/articles/22504854625815-Identity-Verification-with-Persona-on-Etsy?se...

[ModAngie · Accepted solution]

Hello! We're sorry to hear you're experiencing issues with your account. We've forwarded your concerns to a specialist team. Thank you! 

Please know we handle support inquiries privately per our Community Policy – we’re closing this thread, so you can get the support you need from us directly.