star seller replies data is not correct

[NunaColors]

A client tried to buy 4 of my products from her mobile, but she couldn't. Then she send me the product links in 4 messages to confirm if they were available. Of course I answered right away. But should I have answered every link separately? That's crazy.

I tried to understand what the problem was talking to her and then I asked for help through the email support.

My attention to her was complete at the same moment she told me. That is the important thing to me, not if I answered the first, the second, the third or the fourth...message she sent to me.

It is important to let you know that this way is not fair for the sellers, it has nothing to do with the speed in responding to the customer.

Thanks for your attention.

[CraftyCornishMaids]

You have to reply to each message thread, that's what etsy states, and that's what we have to do

....

Etsy say they may make changes in July, but that's not now, for now, we have to do what etsy specifies, and reply to each thread at least once.

The data is correct, if you did not reply to a new message thread

[VINTAGEbytheMAGPIE · Accepted solution]

The Etsy system gives you a couple of options that you can use to manage this .

1. activate a generic out of office message

 2. and or send  any new message threads to spam 

[anythinggoeshere]

@NunaColors  How the metrics work is explained on your Star seller section of your dashboard.  It will be changing starting this month however.  Please read updates so you will be informed of those updates.

[RRGMemorabilia]

It impacts your star seller ratings even when you receive a message that is NOT RELATED to any sale, but was a coupon email from a seller on something that I purchased from someone.  How can that be correct???

[CraftyCornishMaids]

that is a spam message, so mark it as such, no-one should be sending you coupons through messages

[BagmakerSupply · Accepted solution]

@RRGMemorabilia   :  The current Star Seller metric is that the FIRST message of a NEW thread must be replied to within 24 hours. It does not matter who sent it, the subject matter, if it is a duplicate or blank or anything else. If it is SPAM then it should be marked as such. Those have always been the rules. Subsequent messages from the same account (a buyer may have multiple accounts) are supposed to be combined into a single thread.

Help Requests always start a new thread. By the way, if you are creating a custom listing based on a new thread, you still need to reply to the message. Etsy is now putting a blue text warning / advisory on those messages they consider to be a "new message" but should semantically be called a "new thread".

At least for the time being, it appears that marking an unanswered message as SPAM (even after the 24 hour deadline has passed) will cause your reply percentage to change in a day or two if the original message was within the current star seller period.