star rating

[SmallingWear]

My messages was downgraded from %100 to 98% Esty didn't send a auto reply until days later. I thought they automatically went .This was a mistake on etsys part.

[GlassyFields]

You should be ok ... you need 95% for the Star Seller Badge.

In the meantime, check your messages daily. Last time I checked autoreply it only lasted for like 5 days. And if I was a customer with a question and got an autoreply that was not followed by an actual reply, I'd probably move on. And it could be an Etsy blip but that probably won't help you.

[BootifulLabels]

98% still gets you the badge.  That said, the tools are there to manage things, you just need to use them.

• Auto reply only lasts five days at a time before you have to reset it.  
• Alternatively you can set Opening Hours, and messages received during those hours will get an auto-reply which prevents you losing SS points.

The system is fully automated, it doesn't have the capacity to make judgements, it just looks for a Yes/No answer on whether you answer the required % of items on time.  

If you want the badge, you have to keep on top of things, the bots can't do it for you.