CarradaleGifts
Inspiration Seeker

star rating appeals a waste of time

Jump to solution

customer orders at 10pm Monday on a 3 day despach. Post leaves at 12 noon sharp daily. Royal mail on strike Wednesday and Thursday. Jump through hoops to complete item in one day but unable to post until Friday due to strikes. Posted Friday with valid tracking and then star rating knocked down due to this. Customer services agent totally unhelpful on a platform which does not recognise UK public and bank holidays. Sadly my estimation of etsy is taking a dive, Extremely unhelpful and

Labels (1)
Translate to English There was a problem fetching the translation.
0 Likes
1 Solution

Accepted Solutions

Re: star rating appeals a waste of time

Jump to solution

Etsy doesn't recognize any country's public and bank holidays. It cannot possibly keep track of those for 200+ countries. Whenever there is a holiday, or planned strike, you should go ahead and extend your shipping time.

Also, etsy has stated that agents cannot "fix" star seller stats for individuals who appeal.

View solution in original post

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
2 Replies
catfluff
Conversation Maker

Re: star rating appeals a waste of time

Jump to solution

when you see you will not be able to make the ship by date I just update it and tell the customer why.  And that works great because most customers are human an understand when you explain things.

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...

Re: star rating appeals a waste of time

Jump to solution

Etsy doesn't recognize any country's public and bank holidays. It cannot possibly keep track of those for 200+ countries. Whenever there is a holiday, or planned strike, you should go ahead and extend your shipping time.

Also, etsy has stated that agents cannot "fix" star seller stats for individuals who appeal.

Translate to English There was a problem fetching the translation.
0 Likes
Reply
Loading...
Reply
You must log in to join this conversation.
Remember that posts are subject to Etsy's Community Policy.