seeking help

[MinnesotaSewn]

I am a star seller.

My shop was on vacation over the holiday weekend.

I tried to update the Etsy Seller app on my phone yesterday and was unable to. I uninstalled the current edition, but was not able to install the new one. I updated my phone and went thru all of the gyrations to try to get this done. I even updated all of my apps overnight. Still no luck.

When I logged into my laptop, I find that my access to shop manager is not available either! And my shop is still on vacation! I went to the help center, requested a code to be sent to my email, I never received one!

Please, can someone tell me how to get in touch with someone that can help me...I have no access to my shop.

Thank you!

[JJewellerySuppliesUK]

It looks like you put yourself in holiday mode.  I think there is a delay after you switch it back on again.

How to Turn On Holiday mode – Etsy

[MinnesotaSewn]

Thank you, but I don't have access to Shop Manager,,,

[LoonMtEmbroidnCrafts]

So you are not able to sign into your shop/account?

[CuriousityShop]

Did you sign in using the regular browser?

[LynnsLittleShop]

You could try calling them with the call back number.

Submit a request – Etsy Help

[PillowDetails]

@MinnesotaSewn not sure why you felt the need to update - they are automatic,  as far as I can see.  Others have posted similar issues, recently - I haven't seem any specific answers as to what exactly is happening.

If you don't have computer access, then use the Brower search bar on you phone to look for Etsy - official site.  You should see a menu for Settings - Options  - Vacation mode.

[PillowDetails]

I see you started a second thread  - here is your topic from yesterday  - 

https://community.etsy.com/t5/Technical-Issues/Unable-to-install-etsy-seller-app/m-p/145704421#M8554...