I sent off an order this morning and as there were two items combined in one parcel, I issued a 20€ refund, then dashed off to do other things. I came back to my computer later, and the refund form was open on my screen with no fields filled in as if I had never completed the transaction. I went through the whole process again as if it was the first time I was refunding. Only when I got to the end and selected the complete button did it flash up that I had refunded a total of 40€. Why was the form showing that no refund had been issued, surely it should have registered I had already refunded? What to do now?
